{"id":2644,"date":"2026-07-26T04:34:11","date_gmt":"2026-07-26T04:34:11","guid":{"rendered":"https:\/\/laineservices.com\/academy\/?page_id=2644"},"modified":"2026-07-26T04:34:11","modified_gmt":"2026-07-26T04:34:11","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/laineservices.com\/academy\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p><strong>Privacy Policy<\/strong><\/p>\n<p><strong>Effective date: 24 July 2026<\/strong><br \/>\n<strong>Last updated: 24 July 2026<\/strong><\/p>\n<ol>\n<li><strong> Introduction<\/strong><\/li>\n<\/ol>\n<p>L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us.<\/p>\n<p>L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by <strong>L\u2019A\u00ceN\u00c9 Services Limited<\/strong>.<\/p>\n<p>This Privacy Policy explains how we collect, use, store, share and protect personal information when you:<\/p>\n<ul>\n<li>Visit the L\u2019A\u00ceN\u00c9 Academy website;<\/li>\n<li>Register for a public programme, masterclass, webinar or international programme;<\/li>\n<li>Create or use a learner account;<\/li>\n<li>Submit a corporate-training, LMS or content-development enquiry;<\/li>\n<li>Make a payment;<\/li>\n<li>Subscribe to programme updates or marketing communications;<\/li>\n<li>Attend an Academy programme or event; or<\/li>\n<li>Otherwise communicate or do business with us.<\/li>\n<\/ul>\n<p>We process personal information in accordance with Ghana\u2019s <strong>Data Protection Act, 2012 (Act 843)<\/strong> and other applicable legal and regulatory requirements.<\/p>\n<ol start=\"2\">\n<li><strong> Who is responsible for your information?<\/strong><\/li>\n<\/ol>\n<p>For the purposes of this Privacy Policy, the data controller is:<\/p>\n<p><strong>L\u2019A\u00ceN\u00c9 Services Limited, trading as L\u2019A\u00ceN\u00c9 Academy<\/strong><\/p>\n<p><strong>Head office:<\/strong><br \/>\nPlot 18\/19 Oceanview Estates<br \/>\nCommunity 13, Sakumono<br \/>\nAccra, Ghana<\/p>\n<p><strong>Email:<\/strong> academy@laineservices.com<\/p>\n<p><strong>Telephone:<\/strong><br \/>\n+233 50 933 8165<br \/>\n+233 20 332 0653<\/p>\n<p>References in this policy to \u201cL\u2019A\u00ceN\u00c9 Academy,\u201d \u201cL\u2019A\u00ceN\u00c9,\u201d \u201cwe,\u201d \u201cus\u201d or \u201cour\u201d refer to L\u2019A\u00ceN\u00c9 Services Limited and its authorised Academy personnel.<\/p>\n<ol start=\"3\">\n<li><strong> Personal information we collect<\/strong><\/li>\n<\/ol>\n<p>The information we collect depends on how you interact with us.<\/p>\n<p><strong>3.1 Identity and contact information<\/strong><\/p>\n<p>This may include:<\/p>\n<ul>\n<li>Full name;<\/li>\n<li>Email address;<\/li>\n<li>Telephone or WhatsApp number;<\/li>\n<li>Residential, business or billing address;<\/li>\n<li>Username and login credentials;<\/li>\n<li>Signature, where required; and<\/li>\n<li>Emergency contact information for international programmes.<\/li>\n<\/ul>\n<p><strong>3.2 Professional and organisational information<\/strong><\/p>\n<p>This may include:<\/p>\n<ul>\n<li>Job title or role;<\/li>\n<li>Employer or organisation;<\/li>\n<li>Department or business unit;<\/li>\n<li>Professional background;<\/li>\n<li>Industry;<\/li>\n<li>Organisation size;<\/li>\n<li>Training responsibilities; and<\/li>\n<li>Details supplied by an employer or sponsoring organisation.<\/li>\n<\/ul>\n<p><strong>3.3 Programme registration information<\/strong><\/p>\n<p>When you register for a programme, we may collect:<\/p>\n<ul>\n<li>Programme selected;<\/li>\n<li>Registration type;<\/li>\n<li>Number of participants;<\/li>\n<li>Participant names and contact information;<\/li>\n<li>Attendance records;<\/li>\n<li>Learning requirements;<\/li>\n<li>Dietary, accessibility or other special requirements;<\/li>\n<li>Preferred delivery dates or format;<\/li>\n<li>Feedback and evaluation responses;<\/li>\n<li>Assessment results;<\/li>\n<li>Certificate and completion information; and<\/li>\n<li>Communications relating to the programme.<\/li>\n<\/ul>\n<p><strong>3.4 Payment and billing information<\/strong><\/p>\n<p>We may collect:<\/p>\n<ul>\n<li>Billing name and address;<\/li>\n<li>Organisation or payer details;<\/li>\n<li>Invoice information;<\/li>\n<li>Payment status;<\/li>\n<li>Transaction reference;<\/li>\n<li>Amount paid;<\/li>\n<li>Refund information; and<\/li>\n<li>Limited payment-method information supplied by our payment provider.<\/li>\n<\/ul>\n<p>Full bank-card details are normally processed directly by the relevant payment-service provider and are not stored by L\u2019A\u00ceN\u00c9 Academy.<\/p>\n<p><strong>3.5 Learner portal and LMS information<\/strong><\/p>\n<p>When you use our learning-management system, we may collect:<\/p>\n<ul>\n<li>Account and profile details;<\/li>\n<li>Courses enrolled in;<\/li>\n<li>Learning progress;<\/li>\n<li>Login and activity records;<\/li>\n<li>Assessment attempts and results;<\/li>\n<li>Assignment submissions;<\/li>\n<li>Certificates earned;<\/li>\n<li>Comments, discussion posts or messages; and<\/li>\n<li>Technical information relating to your use of the platform.<\/li>\n<\/ul>\n<p><strong>3.6 Corporate-learning and project information<\/strong><\/p>\n<p>When you request a proposal or discuss a learning project, we may collect:<\/p>\n<ul>\n<li>Training objectives;<\/li>\n<li>Identified organisational challenges;<\/li>\n<li>Participant numbers;<\/li>\n<li>Preferred dates and locations;<\/li>\n<li>Programme or solution requirements;<\/li>\n<li>Supporting documents uploaded through the website; and<\/li>\n<li>Correspondence between your organisation and L\u2019A\u00ceN\u00c9 Academy.<\/li>\n<\/ul>\n<p>Please avoid uploading personal or confidential information that is not necessary for us to assess your enquiry.<\/p>\n<p><strong>3.7 International programme and travel information<\/strong><\/p>\n<p>For international programmes such as executive retreats, we may need to collect additional information, including:<\/p>\n<ul>\n<li>Nationality;<\/li>\n<li>Passport details;<\/li>\n<li>Travel itinerary;<\/li>\n<li>Flight preferences;<\/li>\n<li>Accommodation requirements;<\/li>\n<li>Visa-related information;<\/li>\n<li>Dietary or medical-support information;<\/li>\n<li>Emergency contact information; and<\/li>\n<li>Other information required by airlines, hotels, insurers or travel partners.<\/li>\n<\/ul>\n<p>We will collect this information only where it is reasonably necessary to administer the programme or fulfil your travel arrangements.<\/p>\n<p><strong>3.8 Website and technical information<\/strong><\/p>\n<p>When you visit our website, certain information may be collected automatically, including:<\/p>\n<ul>\n<li>Internet Protocol address;<\/li>\n<li>Browser and device type;<\/li>\n<li>Operating system;<\/li>\n<li>Pages viewed;<\/li>\n<li>Time and date of visits;<\/li>\n<li>Referring website;<\/li>\n<li>Login and session information;<\/li>\n<li>Cookie identifiers; and<\/li>\n<li>Website error or security logs.<\/li>\n<\/ul>\n<p><strong>3.9 Photographs, video and audio<\/strong><\/p>\n<p>We may take photographs or record video or audio during Academy programmes, events and webinars.<\/p>\n<p>Where recordings are intended for marketing, testimonials or promotional use, we will provide appropriate notice and obtain consent where required.<\/p>\n<ol start=\"4\">\n<li><strong> How we obtain personal information<\/strong><\/li>\n<\/ol>\n<p>We may obtain personal information:<\/p>\n<ul>\n<li>Directly from you;<\/li>\n<li>Through our website forms;<\/li>\n<li>When you create a learner account;<\/li>\n<li>When you register or make a payment;<\/li>\n<li>Through email, telephone, WhatsApp or social media;<\/li>\n<li>From your employer, sponsor or registering organisation;<\/li>\n<li>From an authorised contact person registering multiple participants;<\/li>\n<li>From facilitators, venues, travel partners or service providers involved in delivering a programme; and<\/li>\n<li>Automatically through cookies, website logs and similar technology.<\/li>\n<\/ul>\n<ol start=\"5\">\n<li><strong> Information about other participants<\/strong><\/li>\n<\/ol>\n<p>An organisation or contact person may register more than one participant for an Academy programme.<\/p>\n<p>Where you provide another person\u2019s information, you confirm that:<\/p>\n<ul>\n<li>You are authorised to provide the information;<\/li>\n<li>The information is accurate;<\/li>\n<li>The participant has been informed that their information will be shared with L\u2019A\u00ceN\u00c9 Academy; and<\/li>\n<li>The participant has been given access to this Privacy Policy.<\/li>\n<\/ul>\n<p>We may contact each participant directly where necessary to administer the programme.<\/p>\n<ol start=\"6\">\n<li><strong> Why we use personal information<\/strong><\/li>\n<\/ol>\n<p>We may use personal information to:<\/p>\n<ul>\n<li>Process programme registrations;<\/li>\n<li>Confirm availability and participation;<\/li>\n<li>Issue invoices, receipts and payment confirmations;<\/li>\n<li>Deliver public, corporate and digital-learning programmes;<\/li>\n<li>Create and manage learner accounts;<\/li>\n<li>Track learning progress and issue certificates;<\/li>\n<li>Communicate programme dates, venues, changes and joining instructions;<\/li>\n<li>Arrange accommodation, flights, transfers and travel services;<\/li>\n<li>Respond to enquiries and prepare proposals;<\/li>\n<li>Customise learning content and delivery;<\/li>\n<li>Provide accessibility or dietary arrangements;<\/li>\n<li>Conduct assessments, evaluations and quality reviews;<\/li>\n<li>Manage customer and organisational relationships;<\/li>\n<li>Provide technical and learner support;<\/li>\n<li>Prevent fraud, misuse and security incidents;<\/li>\n<li>Maintain financial, tax and operational records;<\/li>\n<li>Comply with legal or regulatory obligations;<\/li>\n<li>Improve our website, programmes and services;<\/li>\n<li>Send programme alerts and marketing communications where permitted;<\/li>\n<li>Document and promote Academy activities where appropriate consent has been obtained; and<\/li>\n<li>Establish, exercise or defend legal claims.<\/li>\n<\/ul>\n<ol start=\"7\">\n<li><strong> Our grounds for processing personal information<\/strong><\/li>\n<\/ol>\n<p>Depending on the circumstances, we process personal information on one or more of the following grounds:<\/p>\n<p><strong>Consent<\/strong><\/p>\n<p>We may rely on your consent for activities such as:<\/p>\n<ul>\n<li>Marketing communications;<\/li>\n<li>Certain cookies;<\/li>\n<li>Testimonials;<\/li>\n<li>Promotional photographs or recordings; and<\/li>\n<li>The processing of certain sensitive information.<\/li>\n<\/ul>\n<p>You may withdraw your consent at any time. Withdrawal will not affect processing that was lawful before the consent was withdrawn.<\/p>\n<p><strong>Performance of a contract<\/strong><\/p>\n<p>We may process information where it is necessary to:<\/p>\n<ul>\n<li>Register you for a programme;<\/li>\n<li>Provide training or LMS access;<\/li>\n<li>Process payment;<\/li>\n<li>Deliver a corporate-learning project;<\/li>\n<li>Arrange travel or accommodation; or<\/li>\n<li>Perform another agreement with you or your organisation.<\/li>\n<\/ul>\n<p><strong>Compliance with legal obligations<\/strong><\/p>\n<p>We may process and retain information to comply with:<\/p>\n<ul>\n<li>Tax and accounting requirements;<\/li>\n<li>Court orders;<\/li>\n<li>Regulatory requests;<\/li>\n<li>Data-protection requirements; and<\/li>\n<li>Other obligations imposed by law.<\/li>\n<\/ul>\n<p><strong>Legitimate interests<\/strong><\/p>\n<p>We may process information where reasonably necessary for our legitimate business interests, including:<\/p>\n<ul>\n<li>Operating and improving the Academy;<\/li>\n<li>Responding to business enquiries;<\/li>\n<li>Maintaining security;<\/li>\n<li>Managing client and participant relationships;<\/li>\n<li>Evaluating programme performance; and<\/li>\n<li>Communicating relevant services to existing clients.<\/li>\n<\/ul>\n<p>We will not rely on legitimate interests where your privacy rights and interests override our business interests.<\/p>\n<ol start=\"8\">\n<li><strong> Sensitive personal information<\/strong><\/li>\n<\/ol>\n<p>Some information, including health, medical, accessibility or dietary information, may be particularly sensitive.<\/p>\n<p>We will only request this information where it is necessary to protect your wellbeing, provide reasonable support, fulfil a programme requirement or comply with the law.<\/p>\n<p>Access will be limited to authorised personnel and service providers who require the information to provide the relevant support.<\/p>\n<p>Please do not provide sensitive information unless it is relevant to your participation.<\/p>\n<ol start=\"9\">\n<li><strong> Payments<\/strong><\/li>\n<\/ol>\n<p>Payments may be administered through <strong>WooCommerce and Paystack<\/strong> or another approved payment provider.<\/p>\n<p>When you make a payment, the payment provider may collect and process information according to its own privacy policy and terms.<\/p>\n<p>L\u2019A\u00ceN\u00c9 Academy may receive information such as:<\/p>\n<ul>\n<li>Your name;<\/li>\n<li>Contact information;<\/li>\n<li>Amount paid;<\/li>\n<li>Payment status;<\/li>\n<li>Transaction reference; and<\/li>\n<li>Limited details identifying the payment method.<\/li>\n<\/ul>\n<p>We do not normally receive or retain your complete card number, card security code or mobile-money authentication credentials.<\/p>\n<ol start=\"10\">\n<li><strong> Who we share information with<\/strong><\/li>\n<\/ol>\n<p>We do not sell or rent personal information.<\/p>\n<p>We may share limited personal information with:<\/p>\n<p><strong>Employees and authorised representatives<\/strong><\/p>\n<p>Information may be accessed by authorised L\u2019A\u00ceN\u00c9 employees, programme coordinators, finance personnel and management where necessary for their work.<\/p>\n<p><strong>Facilitators and programme partners<\/strong><\/p>\n<p>Participant names, roles, learning requirements or attendance information may be shared with facilitators and programme partners where necessary to deliver the programme.<\/p>\n<p><strong>Technology providers<\/strong><\/p>\n<p>We may use providers that support:<\/p>\n<ul>\n<li>Website hosting;<\/li>\n<li>WordPress administration;<\/li>\n<li>Online forms;<\/li>\n<li>Learner-management systems;<\/li>\n<li>Email delivery;<\/li>\n<li>Cloud storage;<\/li>\n<li>Website security;<\/li>\n<li>Analytics;<\/li>\n<li>Video conferencing; and<\/li>\n<li>Customer communications.<\/li>\n<\/ul>\n<p><strong>Payment and financial-service providers<\/strong><\/p>\n<p>Information may be shared with Paystack, banks, mobile-money providers, accountants, auditors and other payment or financial-service providers where necessary.<\/p>\n<p><strong>Travel, hotel and event partners<\/strong><\/p>\n<p>For retreats and international programmes, information may be shared with:<\/p>\n<ul>\n<li>Airlines;<\/li>\n<li>Travel agents;<\/li>\n<li>Hotels;<\/li>\n<li>Transport companies;<\/li>\n<li>Visa-support providers;<\/li>\n<li>Event venues;<\/li>\n<li>Insurers; and<\/li>\n<li>Destination partners.<\/li>\n<\/ul>\n<p>Only information reasonably necessary to provide the requested service will be shared.<\/p>\n<p><strong>Your employer or sponsoring organisation<\/strong><\/p>\n<p>Where an organisation pays for or sponsors your participation, we may provide the organisation with:<\/p>\n<ul>\n<li>Registration confirmation;<\/li>\n<li>Attendance information;<\/li>\n<li>Completion status;<\/li>\n<li>Assessment or programme results where appropriate;<\/li>\n<li>Certificate information; and<\/li>\n<li>Relevant billing records.<\/li>\n<\/ul>\n<p>We will not provide unnecessary personal or sensitive information to a sponsoring organisation.<\/p>\n<p><strong>Government, regulatory and legal authorities<\/strong><\/p>\n<p>We may disclose information where required by law, court order, regulatory request or to protect the rights, safety and property of L\u2019A\u00ceN\u00c9 Academy or another person.<\/p>\n<p><strong>Business advisers<\/strong><\/p>\n<p>Information may be shared with professional advisers such as lawyers, auditors, insurers and consultants who are subject to confidentiality obligations.<\/p>\n<ol start=\"11\">\n<li><strong> International transfers<\/strong><\/li>\n<\/ol>\n<p>Some technology, payment, travel or communications providers may process information outside Ghana.<\/p>\n<p>Information relating to an international retreat may also be transferred to service providers in the destination country or another country involved in the travel arrangement.<\/p>\n<p>Where personal information is transferred internationally, we will take reasonable steps to ensure that:<\/p>\n<ul>\n<li>The transfer is necessary and lawful;<\/li>\n<li>Only the required information is transferred;<\/li>\n<li>The recipient provides appropriate security and confidentiality; and<\/li>\n<li>The information is protected in accordance with applicable data-protection requirements.<\/li>\n<\/ul>\n<ol start=\"12\">\n<li><strong> Marketing communications<\/strong><\/li>\n<\/ol>\n<p>We may send information about:<\/p>\n<ul>\n<li>Upcoming Academy programmes;<\/li>\n<li>Webinars and events;<\/li>\n<li>Learning resources;<\/li>\n<li>Corporate-learning services;<\/li>\n<li>Executive programmes;<\/li>\n<li>LMS and digital-learning services; and<\/li>\n<li>Related L\u2019A\u00ceN\u00c9 services.<\/li>\n<\/ul>\n<p>We will send electronic marketing where:<\/p>\n<ul>\n<li>You have consented;<\/li>\n<li>You have requested programme updates; or<\/li>\n<li>We are otherwise legally permitted to contact you.<\/li>\n<\/ul>\n<p>You may unsubscribe at any time by:<\/p>\n<ul>\n<li>Using the unsubscribe option in the communication;<\/li>\n<li>Replying to the message;<\/li>\n<li>Contacting academy@laineservices.com; or<\/li>\n<li>Asking an Academy representative to remove you from the relevant list.<\/li>\n<\/ul>\n<p>Unsubscribing from marketing will not prevent us from sending essential communications concerning a registration, payment, learner account or programme you are attending.<\/p>\n<ol start=\"13\">\n<li><strong> Cookies and similar technologies<\/strong><\/li>\n<\/ol>\n<p>Our website may use cookies and similar technologies to:<\/p>\n<ul>\n<li>Keep the website operational;<\/li>\n<li>Maintain secure login sessions;<\/li>\n<li>Remember preferences;<\/li>\n<li>Process registrations and shopping-cart activity;<\/li>\n<li>Analyse website performance;<\/li>\n<li>Prevent spam and fraud; and<\/li>\n<li>Display embedded content such as videos.<\/li>\n<\/ul>\n<p>Cookies may be:<\/p>\n<p><strong>Essential cookies<\/strong><\/p>\n<p>These are necessary for website security, navigation, registration, checkout and learner-account functionality.<\/p>\n<p><strong>Preference cookies<\/strong><\/p>\n<p>These remember settings and choices made during a visit.<\/p>\n<p><strong>Analytics cookies<\/strong><\/p>\n<p>These help us understand how visitors use the website and improve its performance.<\/p>\n<p><strong>Third-party and embedded-content cookies<\/strong><\/p>\n<p>Embedded videos, maps, social-media features or payment services may place their own cookies.<\/p>\n<p>You may control cookies through your browser and, where available, through the website\u2019s cookie-consent tool. Blocking essential cookies may prevent some website functions from working correctly.<\/p>\n<ol start=\"14\">\n<li><strong> Photographs and recordings at programmes<\/strong><\/li>\n<\/ol>\n<p>General photographs or recordings may be taken during Academy events for documentation, reporting and communication purposes.<\/p>\n<p>We will provide notice where event photography or recording is taking place.<\/p>\n<p>For close-up testimonials, interviews or other prominently identifiable promotional content, we will obtain appropriate permission.<\/p>\n<p>You may raise a concern with the programme coordinator if you do not wish to appear in general event photography. We will take reasonable steps to accommodate the request.<\/p>\n<ol start=\"15\">\n<li><strong> How long we retain information<\/strong><\/li>\n<\/ol>\n<p>We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, contractual, accounting and reporting requirements.<\/p>\n<p>Our typical retention periods are:<\/p>\n<ul>\n<li><strong>General enquiries and proposal requests:<\/strong> up to 24 months after the last meaningful communication;<\/li>\n<li><strong>Incomplete or unsuccessful registrations:<\/strong> up to 12 months after the relevant programme;<\/li>\n<li><strong>Programme registration, attendance and administration records:<\/strong> up to six years after programme completion;<\/li>\n<li><strong>Invoices, receipts, payments and tax records:<\/strong> at least six years or longer where required by law;<\/li>\n<li><strong>Learner-account information:<\/strong> while the account is active and ordinarily up to 24 months after closure or inactivity;<\/li>\n<li><strong>Marketing information:<\/strong> until consent is withdrawn, an objection is received or the information is no longer required;<\/li>\n<li><strong>Photographs and recordings:<\/strong> for as long as they remain relevant to the stated purpose, subject to consent and legitimate organisational records; and<\/li>\n<li><strong>Legal-dispute records:<\/strong> until the matter and any applicable limitation period have ended.<\/li>\n<\/ul>\n<p>We may retain anonymised statistical information for longer because it can no longer reasonably identify an individual.<\/p>\n<p>Where information is no longer required, we will securely delete, destroy or anonymise it.<\/p>\n<ol start=\"16\">\n<li><strong> How we protect personal information<\/strong><\/li>\n<\/ol>\n<p>We use reasonable technical and organisational safeguards designed to protect personal information against:<\/p>\n<ul>\n<li>Unauthorised access;<\/li>\n<li>Accidental loss;<\/li>\n<li>Improper use;<\/li>\n<li>Alteration;<\/li>\n<li>Unauthorised disclosure; and<\/li>\n<li>Destruction.<\/li>\n<\/ul>\n<p>Measures may include:<\/p>\n<ul>\n<li>Restricted access;<\/li>\n<li>Password and account controls;<\/li>\n<li>Secure hosting;<\/li>\n<li>Website security tools;<\/li>\n<li>Data backups;<\/li>\n<li>Staff confidentiality obligations;<\/li>\n<li>Internal data-handling procedures; and<\/li>\n<li>Due diligence on relevant service providers.<\/li>\n<\/ul>\n<p>No website, email or electronic-storage system can be guaranteed to be completely secure. Where a security breach creates a legal notification obligation, we will notify affected individuals and the relevant authority as required.<\/p>\n<ol start=\"17\">\n<li><strong> Your rights<\/strong><\/li>\n<\/ol>\n<p>Subject to applicable law, you may have the right to:<\/p>\n<ul>\n<li>Be informed about how your personal information is used;<\/li>\n<li>Ask whether we hold personal information about you;<\/li>\n<li>Request access to your personal information;<\/li>\n<li>Request correction of inaccurate, incomplete or outdated information;<\/li>\n<li>Request deletion of information that we are no longer authorised to retain;<\/li>\n<li>Object to certain processing;<\/li>\n<li>Withdraw consent;<\/li>\n<li>Object to direct marketing;<\/li>\n<li>Ask for an explanation of relevant processing activities;<\/li>\n<li>Raise a complaint about how your information is handled; and<\/li>\n<li>Request that a significant decision affecting you is not based solely on automated processing.<\/li>\n<\/ul>\n<p>Some rights may be limited where we are required to retain or process information by law, contract or for the establishment, exercise or defence of legal claims.<\/p>\n<p>We may ask for appropriate proof of identity before responding to a request.<\/p>\n<ol start=\"18\">\n<li><strong> Exercising your rights<\/strong><\/li>\n<\/ol>\n<p>To exercise a privacy right or raise a concern, contact:<\/p>\n<p><strong>Privacy Contact<\/strong><br \/>\nL\u2019A\u00ceN\u00c9 Academy<br \/>\nL\u2019A\u00ceN\u00c9 Services Limited<\/p>\n<p><strong>Email:<\/strong> academy@laineservices.com<\/p>\n<p><strong>Telephone:<\/strong><br \/>\n+233 50 933 8165<br \/>\n+233 20 332 0653<\/p>\n<p><strong>Address:<\/strong><br \/>\nPlot 18\/19 Oceanview Estates<br \/>\nCommunity 13, Sakumono<br \/>\nAccra, Ghana<\/p>\n<p>Please include enough information for us to identify the relevant records and understand your request.<\/p>\n<p>We will respond within a reasonable period and in accordance with applicable law.<\/p>\n<ol start=\"19\">\n<li><strong> Complaints<\/strong><\/li>\n<\/ol>\n<p>Please contact us first so that we have an opportunity to address your concern.<\/p>\n<p>You may also lodge a complaint with the <strong>Data Protection Commission of Ghana<\/strong> if you believe that your personal information has been processed unlawfully or that your data-protection rights have not been respected.<\/p>\n<ol start=\"20\">\n<li><strong> Third-party websites<\/strong><\/li>\n<\/ol>\n<p>Our website may link to websites, platforms or services operated by other organisations.<\/p>\n<p>We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of the relevant third party before providing personal information.<\/p>\n<ol start=\"21\">\n<li><strong> Changes to this Privacy Policy<\/strong><\/li>\n<\/ol>\n<p>We may update this Privacy Policy to reflect:<\/p>\n<ul>\n<li>Changes in our programmes or services;<\/li>\n<li>New technology or providers;<\/li>\n<li>Changes in legal or regulatory requirements; or<\/li>\n<li>Improvements to our privacy practices.<\/li>\n<\/ul>\n<p>The updated version will be published on this page with a revised effective or last-updated date.<\/p>\n<p>Material changes may also be communicated through the website, email or another appropriate channel.<\/p>\n<ol start=\"22\">\n<li><strong> Contact us<\/strong><\/li>\n<\/ol>\n<p>Questions about this Privacy Policy may be directed to:<\/p>\n<p><strong>L\u2019A\u00ceN\u00c9 Academy<\/strong><br \/>\n<strong>L\u2019A\u00ceN\u00c9 Services Limited<\/strong><\/p>\n<p><strong>Email:<\/strong> academy@laineservices.com<\/p>\n<p><strong>Telephone:<\/strong><br \/>\n+233 50 933 8165<br \/>\n+233 20 332 0653<\/p>\n<p><strong>Head office:<\/strong><br \/>\nPlot 18\/19 Oceanview Estates<br \/>\nCommunity 13, Sakumono<br \/>\nAccra, Ghana<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2644","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/laineservices.com\/academy\/privacy-policy\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"L\u2019A\u00ceN\u00c9 Academy - Learn. Grow. Excel.\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Privacy Policy - L\u2019A\u00ceN\u00c9 Academy\" \/>\n\t\t<meta property=\"og:description\" content=\"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/laineservices.com\/academy\/privacy-policy\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2025\/08\/cropped-LAINE-ACADEMY-blue.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2025\/08\/cropped-LAINE-ACADEMY-blue.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"998\" \/>\n\t\t<meta property=\"og:image:height\" content=\"998\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-07-26T04:34:11+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-07-26T04:34:11+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Privacy Policy - L\u2019A\u00ceN\u00c9 Academy\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2025\/08\/cropped-LAINE-ACADEMY-blue.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/laineservices.com\\\/academy\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#listItem\",\"name\":\"Privacy Policy\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#listItem\",\"position\":2,\"name\":\"Privacy Policy\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/#organization\",\"name\":\"L\\u2019A\\u00ceN\\u00c9 Academy\",\"description\":\"Learn. Grow. Excel.\",\"url\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/L_Aine-Academy.svg\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#organizationLogo\",\"width\":3391,\"height\":870},\"image\":{\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#organizationLogo\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#webpage\",\"url\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy - L\\u2019A\\u00ceN\\u00c9 Academy\",\"description\":\"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\\u2019A\\u00ceN\\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\\u2019A\\u00ceN\\u00c9 Academy is the learning and development brand of L\\u2019A\\u00ceN\\u00c9 HR and is operated by L\\u2019A\\u00ceN\\u00c9 Services Limited. This Privacy Policy explains how we collect, use,\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/privacy-policy\\\/#breadcrumblist\"},\"datePublished\":\"2026-07-26T04:34:11+00:00\",\"dateModified\":\"2026-07-26T04:34:11+00:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/#website\",\"url\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/\",\"name\":\"L\\u2019A\\u00ceN\\u00c9 Academy\",\"description\":\"Learn. Grow. Excel.\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/laineservices.com\\\/academy\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Privacy Policy - L\u2019A\u00ceN\u00c9 Academy","description":"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,","canonical_url":"https:\/\/laineservices.com\/academy\/privacy-policy\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/laineservices.com\/academy#listItem","position":1,"name":"Home","item":"https:\/\/laineservices.com\/academy","nextItem":{"@type":"ListItem","@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#listItem","name":"Privacy Policy"}},{"@type":"ListItem","@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#listItem","position":2,"name":"Privacy Policy","previousItem":{"@type":"ListItem","@id":"https:\/\/laineservices.com\/academy#listItem","name":"Home"}}]},{"@type":"Organization","@id":"https:\/\/laineservices.com\/academy\/#organization","name":"L\u2019A\u00ceN\u00c9 Academy","description":"Learn. Grow. Excel.","url":"https:\/\/laineservices.com\/academy\/","logo":{"@type":"ImageObject","url":"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2026\/07\/L_Aine-Academy.svg","@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#organizationLogo","width":3391,"height":870},"image":{"@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#organizationLogo"}},{"@type":"WebPage","@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#webpage","url":"https:\/\/laineservices.com\/academy\/privacy-policy\/","name":"Privacy Policy - L\u2019A\u00ceN\u00c9 Academy","description":"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/laineservices.com\/academy\/#website"},"breadcrumb":{"@id":"https:\/\/laineservices.com\/academy\/privacy-policy\/#breadcrumblist"},"datePublished":"2026-07-26T04:34:11+00:00","dateModified":"2026-07-26T04:34:11+00:00"},{"@type":"WebSite","@id":"https:\/\/laineservices.com\/academy\/#website","url":"https:\/\/laineservices.com\/academy\/","name":"L\u2019A\u00ceN\u00c9 Academy","description":"Learn. Grow. Excel.","inLanguage":"en-US","publisher":{"@id":"https:\/\/laineservices.com\/academy\/#organization"}}]},"og:locale":"en_US","og:site_name":"L\u2019A\u00ceN\u00c9 Academy - Learn. Grow. Excel.","og:type":"article","og:title":"Privacy Policy - L\u2019A\u00ceN\u00c9 Academy","og:description":"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,","og:url":"https:\/\/laineservices.com\/academy\/privacy-policy\/","og:image":"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2025\/08\/cropped-LAINE-ACADEMY-blue.png","og:image:secure_url":"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2025\/08\/cropped-LAINE-ACADEMY-blue.png","og:image:width":998,"og:image:height":998,"article:published_time":"2026-07-26T04:34:11+00:00","article:modified_time":"2026-07-26T04:34:11+00:00","twitter:card":"summary_large_image","twitter:title":"Privacy Policy - L\u2019A\u00ceN\u00c9 Academy","twitter:description":"Privacy Policy Effective date: 24 July 2026 Last updated: 24 July 2026 Introduction L\u2019A\u00ceN\u00c9 Academy respects your privacy and is committed to protecting the personal information entrusted to us. L\u2019A\u00ceN\u00c9 Academy is the learning and development brand of L\u2019A\u00ceN\u00c9 HR and is operated by L\u2019A\u00ceN\u00c9 Services Limited. This Privacy Policy explains how we collect, use,","twitter:image":"https:\/\/laineservices.com\/academy\/wp-content\/uploads\/2025\/08\/cropped-LAINE-ACADEMY-blue.png"},"aioseo_meta_data":{"post_id":"2644","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2026-07-26 04:34:11","updated":"2026-07-26 05:33:38","seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/laineservices.com\/academy\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tPrivacy Policy\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/laineservices.com\/academy"},{"label":"Privacy Policy","link":"https:\/\/laineservices.com\/academy\/privacy-policy\/"}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/pages\/2644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/comments?post=2644"}],"version-history":[{"count":1,"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/pages\/2644\/revisions"}],"predecessor-version":[{"id":2645,"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/pages\/2644\/revisions\/2645"}],"wp:attachment":[{"href":"https:\/\/laineservices.com\/academy\/wp-json\/wp\/v2\/media?parent=2644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}