{"id":2899,"date":"2026-09-08T11:02:55","date_gmt":"2026-09-08T11:02:55","guid":{"rendered":"https:\/\/laineservices.com\/academy\/programmes\/managing-workplace-conflict-difficult-conversations-emotional-triggers\/"},"modified":"2026-10-08T15:22:26","modified_gmt":"2026-10-08T15:22:26","slug":"managing-workplace-conflict-difficult-conversations-emotional-triggers","status":"publish","type":"la_programme","link":"https:\/\/laineservices.com\/academy\/programmes\/managing-workplace-conflict-difficult-conversations-emotional-triggers\/","title":{"rendered":"Managing Workplace Conflict, Difficult Conversations &#038; Emotional Triggers"},"content":{"rendered":"<p>When difficult issues are avoided or handled emotionally, misunderstandings can escalate and working relationships deteriorate. Participants learn to identify conflict early, remain composed under pressure, address difficult behaviour and balance empathy with accountability. Realistic scenarios, conflict diagnosis, role plays and de-escalation exercises support constructive resolution and clearer agreements.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Address workplace conflict early, lead difficult conversations confidently and manage emotional triggers while balancing empathy, professionalism and accountability.<\/p>\n","protected":false},"featured_media":0,"menu_order":40,"template":"","meta":{"_acf_changed":false,"footnotes":""},"la_programme_section":[106],"la_programme_category":[131],"la_delivery_mode":[112],"class_list":["post-2899","la_programme","type-la_programme","status-publish","hentry","la_programme_section-public-programmes","la_programme_category-communication","la_delivery_mode-in-person"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Address workplace conflict early, lead difficult conversations confidently and manage emotional triggers while balancing empathy, professionalism and accountability.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/laineservices.com\/academy\/programmes\/managing-workplace-conflict-difficult-conversations-emotional-triggers\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.5\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"L\u2019A\u00ceN\u00c9 Academy - Learn. 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