Performance Management and Giving Effective Feedback

Effective performance management goes beyond annual appraisals. Managers need to establish clear expectations, monitor performance consistently, provide timely feedback and address gaps early. Participants practise performance conversations, feedback and coaching using workplace case studies, role plays and simulations, including missed targets, defensive responses and expectations that were not clearly communicated.

Learning objectives

• Understand effective performance management.
• Set clear expectations and measurable objectives.
• Monitor performance and identify gaps early.
• Give timely, specific and constructive feedback.
• Conduct performance conversations and coaching discussions.
• Address underperformance professionally.
• Strengthen accountability and continuous improvement.

Modules and key areas

• Effective Feedback, Performance Conversations & Coaching
• Managing Underperformance, Accountability & Continuous Improvement

Who should attend

Managers, heads of department, supervisors, team leaders, HR professionals, people managers, performance management officers and professionals responsible for employee development.