CEO Profile

Ellen Maama A. Hagan, CEO Laine Services Ltd.

Ellen has a track record in:

• Implementing Change Initiatives in organisations through diagnostic interviews and structured, tailor-made outplacement programmes. Her approach is based on a commitment to increasing capacity to identify their own problems and widen the net of choices they can make in anyone situation.
• Managing outsourced staff for various multinationals, keeping them motivated and saving management time to focus more on strategy and management issues.
• Being the first in Ghana to produce Management Training Videos, using Ghanaian actors and presenters in order to cut across cultural barriers in understanding.
• Matching the right caliber of personnel to the right job by managing various recruitment needs of organizations.
• Assisting companies with recruitment skills by organizing their selection interviewing sessions for staff placement, using the behavioural approach.
• Developing, co-ordinating and making presentations on result oriented management training programmes.

You will find working with Ellen that she:

• Helps organizations to identify their problems and suggests training modules that will best suit their needs. through interesting questioning and probing techniques.
• Has an eye for innovation in the development of staff and training methodology. Has created a totally new way in the Ghanaian business world to improve skills through the "look-in-the-mirror" approach.
• Is unique in her preparedness to treat each organization as unique in terms of their needs and behaviours.
• Is obsessed with Customer Service and leaves no stone unturned regarding ensuring that companies become focused on Customer Service and become Customer Oriented.
• The successful recruitment of the right caliber of staff for organizations remains the key factor that drives her in her job. Thoroughness in head hunting and short listing is therefore what she strives for.

Ellen’s experience has been gained through her work and training:

• 23 years as a Human Resource Management Practitioner.
• Of 8 years + as head of Personnel/Administration, Head of Training in a Multinational Organisation (SGS (Ghana Ltd).
• With companies and government agencies and parastatals, multinationals as well as NGOs.
• With groups and individuals at various levels including Chief Executives, Managers and support staff.
• As Director of l'AINE Services, a HR Company which she has successfully developed and managed over 8 years.

Some strengths of Ellen's working style are that she:

• Provides challenging facilitation and helps others think outside their usual boundaries.
• Focuses people's positive energies on the search for ways forward.
• Is subtle in handling people, giving them the right support to help them deliver change.